Finance Helpdesk Administrator

at  University of Exeter

SALARY

The starting salary will be £27,344 per annum pro rata subject to knowledge, skills and experience.

THE UNIVERSITY OF EXETER

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

SUMMARY OF THE ROLE

We are seeking a motivated and customer-oriented Finance Helpdesk Administrator within PS Connect to join our small, close-knit friendly team. The successful candidate will be responsible for answering finance service queries for both staff and students within the university.
The Finance Helpdesk provides front-line support, advice, training and technical assistance to service users across the University on a variety of finance services and processes. It has a wide remit which helps colleagues and students to procure goods and services, raise invoices, claim expenses, access budgets and much more.
Initial training for this role will take place on campus and once trained, the role can be carried out primarily working from home with regular days on campus each week as advised by the line manager.
Great customer service skills are essential for this role and the post holder will need to be personable, helpful, knowledgeable and articulate.
Due to the requirement of this role, we preferably want someone who can work 8.30am to 5.00pm on Monday, Tuesday, Thursday, and Friday and can work 8.30am to 10.30am on Wednesdays.