Finance Manager

at  DHL

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”
We are currently seeking a Finance Manager to join our Service Logistics team where you will be part of the Finance Business Partnering function on behalf of EMEA &UKI SL Finance providing timely, accurate and complete information and support to SL, its account Managers and its customers across a wide range of service offerings through a team of finance managers. Supporting the order to cash process across SL EMEA&UKI hence accountable for final cash and DSO target delivery on behalf of DHL. Greatly considerate of a diverse global product leading to unique and challenging financial, legal and commercial complexities. These all need delivering over a diverse range of customers (including GCS) and country vendors within EMEA & UKI. You’ll work preferably in Diegem (Brussels).

Business Partnering

• Responsible for providing ACT Financial and Commercial Support to Account Managers to drive profitable growth across customers. Play a key role on business opportunities, renewals, LPMC governance etc.
• Providing insights through knowledge (across the business, industry, competitor and economic context) to support and influence key commercial decisions on accounts.
• Accountable for high quality and respectful customer interaction. Deliver innovative solutions to support customers needs while developing and maintaining a SL standard.
• Ensure process and tools are in place for SL account management to deliver high performance. Including LPMC, P&L reviews, Budget/Forecasting sign off, DSO and debt reviews
• Support Account Management by adding commercial awareness in the start up. New Business / Renewal BCA input and review. Form part of the delivery into the commercial contracting team. Form part of the renewal team for each customer renewal.
• Provide detailed Account insights for reporting and planning purposes alongside the Account Managers advising and managing key area’s of opportunity and risk.
• Continually challenge account performance identifying and managing areas of opportunity and risk in an open and closed book environments.
• Responsible for driving a healthy financial performance of the sector/customers and maintaining a strong working relationship with Customers across an EMEA & UKI wide network business
• In conjunction with the Continuous Improvement Center, be proactive in identifying, prioritising and addressing opportunities to standardise and reduce the number of customer disputes across all customers
• Develop, implement and maintain a fit for purpose business continuity plan.

Order to cash

• Supportive for delivery of EMEA & UKI DSO and cash improvement targets. Support control framework and process to drive improved cash and DSO results for SL aligned to DPDHL targets
• Act as second escalation point alongside the customer account manager for the credit and collection function to resolve any cash flow and DSO items with cutsomers.
• Support on achieving DPDHL cash targets by optimising working capital levels and ensuring the business and its customers are driven to meet contractual requirements.
• Support any projects related to your customer portfolio which will deliver a business improvement.
• Requirements for the Job:
• Strong knowledge of SL or different DHL divisions.
• 3-5 years in a finance environment (Preferred)
• 3-5 years in customer relationship management (Preferred)
• Belgium based
• Ability to travel regionally 25% time (Global <10% time)
• Graduate degree or experience with proven record
• Excellent experience in Finance / accounting
• Customer Facing knowledge and Experience
• Technical skills: Billing knowledge, Management reporting, MS Office, Oracle IT system