Finance Service Desk Lead

at  Linesight

Overview:
As a Finance Service Desk Lead at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.
The Opportunity:
In this role you will be:

Responsible for managing service delivery and the effective operation of the Finance Service desk.

• Implement and manage the Service strategy on a day-to-day basis.
• Ensure Service targets are managed in line with overall Service strategy and identify improvements for increased functional efficiency and effectiveness.
• Prepare and report weekly and monthly on Service levels.
• Create and maintain a comprehensive knowledge base to support the Finance Service desk.

Responsible for customer service and continuous improvements of the customer experience.

• Develop and build relationships with Finance leads, internal IT and external vendors.
• Respond to queries as required and create documentation for customers as required e.g. FAQs.
• Escalation point for priority tickets and complaints.
• Follow up with customers to identify areas of improvements and drive solutions to form part of continued operational excellence.

Responsible for the management of the Service desk.

• Define prioritisation of resource activity, provide guidance and feedback to team members.
• Recruitment, training and onboarding of new team members.
• Identify future hiring needs.
• Manage key stakeholder engagements and feedback to Director of Enterprise Finance Processes & Systems and Group Finance Planning & Analysis (FP&A) Manager as appropriate.

Project Management

• Lead finance system upgrades and implementations end to end.

We would love to hear from you if you have:

• An understanding of Finance systems and processes.
• Previous experience as a Finance Service Desk Manager.
• Knowledge of Oracle Fusion, EPM Planning and SAP Concur advantageous.
• Evidence of driving continuous improvements across processes and systems
• Excellent communication skills with ability to interpret and present data clearly
• The ability to prioritise tasks and work independently.

About us:
Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we’re not like the others. We’re different. Unique. It’s our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world’s most prestigious companies delivering major projects that deliver a more sustainable built environment. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight, you can truly discover the power of team!
Diversity, inclusion and accessibility
Linesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you

Responsible for managing service delivery and the effective operation of the Finance Service desk.

• Implement and manage the Service strategy on a day-to-day basis.
• Ensure Service targets are managed in line with overall Service strategy and identify improvements for increased functional efficiency and effectiveness.
• Prepare and report weekly and monthly on Service levels.
• Create and maintain a comprehensive knowledge base to support the Finance Service desk

Responsible for customer service and continuous improvements of the customer experience.

• Develop and build relationships with Finance leads, internal IT and external vendors.
• Respond to queries as required and create documentation for customers as required e.g. FAQs.
• Escalation point for priority tickets and complaints.
• Follow up with customers to identify areas of improvements and drive solutions to form part of continued operational excellence

Responsible for the management of the Service desk.

• Define prioritisation of resource activity, provide guidance and feedback to team members.
• Recruitment, training and onboarding of new team members.
• Identify future hiring needs.
• Manage key stakeholder engagements and feedback to Director of Enterprise Finance Processes & Systems and Group Finance Planning & Analysis (FP&A) Manager as appropriate