Finance Systems Support Analyst

at  ATB Financial

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It’s a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada’s top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you’re empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We’re on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
As the Finance Systems Support Analyst, you support the tools, processes, and templates used in creating and maintaining financial information in ATB’s Financial systems. You are accountable for developing and implementing document management and storage policies and standards. This role documents key financial data processes that are used in onboarding, knowledge transfer, and project hand off and can include knowledge guides, training manuals, troubleshooting guides etc.
The role will also be responsible for administering and optimizing the JIRA platform to support and manage the team’s projects, this involves managing JIRA projects, customizing workflows, dashboarding and reporting. The role will provide user support, and create documentation to ensure effective use of JIRA within the team.
The Finance Systems Support Analyst performs various routine system health checks to identify potential issues and collaborates with technical partners on root cause, resolution, and ways to mitigate recurrence. Monitoring, testing, and signoff activities may all be required to achieve this. This role tracks the incident and incident resolution data to report on common themes and resolution status.
As ATB continues to introduce new ideas to create value for our clients and increase market share and profits, Finance Systems Support Analyst is key to supporting the tools, policies, and procedures used to ensure financial transactions are captured accurately in ATB’s financial statements and knowledge is dispersed to impacted stakeholders.

Accountabilities

• Designs and maintains standardized tools and templates that support the creation and management of Financial information.
• Creates diagrams, instructional manuals, how-to-guides and other supporting documentation to communicate complex and technical information more easily.
• Performs routine system health checks and identifies potential issues.
• Using data analytics techniques, investigates and supports the resolution of system issues.
• Develops and maintains a checklist for common technical issues.
• Based on various metrics, offers recommendations to improve support processes.
• Automates operational processes to maximize efficiency and effectiveness.
• JIRA Administration:
• Manage and maintain JIRA projects, boards, and workflows.
• Configure and customize JIRA to meet the specific needs of the team.

Skills, experience & requirements

• Ability to apply critical thinking skills to writing and communication.
• Proficient in data analytics, curation, cleansing, and harmonization.
• Proficient in SQL, G-Suite programs (including Google Cloud Platforms), App scripts, etc.
• Able to translate technical language and relate it to banking and accounting concepts and vice versa.
• Possess strong critical thinking and problem solving skills
• Proficiency in JIRA Administration
• Accreditations Requirements
• Post secondary degree in a related field (ex. Business, Computer Science, Information Technology etc.)
• Business or Systems Analysis certification is considered an asset.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to

Please refer the Job description for details