Financial Analyst, Claims

at  MLC Life Insurance

Are you committed to bringing your best to life every day?
At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.
We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that’s a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

As we continue to strengthen our Claims function, we are establishing a new Claims Investigations & Support Services team to analyse, triage and support the claims team on matters of Non-Disclosure, Pre-Existing Conditions, Fraud, and financial matters.
We are looking for a Financial Analyst to join this newly created team, ideally based in Melbourne.
Your key focus in this role is to provide our Claims team with specialized support for all matters related to financial assessments and to help upskill the capability of our Retail and Group Claims teams.

Your responsibilities will include:

• Ensure the consistent delivery of a high-quality claims accounting service that promotes industry leading claims practices and minimizes the risk of financial leakage.
• Provide support to our Claims team where matters have been referred for financial review within SLAs.
• Maintain an appropriate level of expertise in all Insurance Products, claims management processes and the Contemporary Claims Management approach to develop others and respond to escalated issues and complaints.
• Act as a control to ensure that Claims financial leakage and reputational risk is minimized.
• Work collaboratively across the business as well as with external stakeholders by providing guidance and support on the financial aspects of claims assessments.
• Achieve 100% compliance by ensuring the Claims team operates within authority levels, regulatory, legal, compliance, risk and business requirements.