Financial Assistant - Debtors Clerk

at  East Suffolk and North Essex NHS Foundation Trust

An exciting opportunity has arisen at East Suffolk & North Essex Foundation Trust for a keen, enthusiastic and motivated individual to join the Financial Services Department.
The role will require a mix of office based working located at the Colchester Hospital site and working from home as required.
Financial Services very much supports this approach and our teams work from home where possible.
To facilitate this the candidate must be comfortable using Microsoft Teams video calls to communicate on a day to day basis, with team manager, members and the wider organisation.
There will be occasions when it will be necessary to work at the office. As part of this role that would be expected for two days a week.
You will work within the Accounts Receivable team which is a small team of three. However the department will be going through some changes over the next 12 to 24 months, this will potentially open up opportunities to work within other teams within the greater Financial Services or Financial Accounts teams.

Produce in a timely and accurate manner, sales ledger invoices and credit notes, ensuring that the customer account detail, VAT rate, general ledger code and authorisation are correct before input.
Liaise with hospital departments where necessary regarding account details, pricing disputes and invoice queries. Liaise with the Financial Management Department regarding financial coding of invoices.
Deal with customer telephone and email enquiries and resolve any disputes efficiently.
Assist in chasing overdue unpaid invoices as required.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
You will have experience with computerised systems to input and record data. It is desirable the successful candidate will have previous working experience within a finance department. The successful candidate must:
Possess excellent communication skills both written and verbal, including being comfortable with online video communication.
Excellent interpersonal skills.
Studying towards the Association of Accounting Technician (AAT) qualification or have equivalent relevant experience.
Have good IT skills and demonstrate experience of using computerised financial ledgers, word processing and spreadsheets.
Be comfortable working to formal procedures.
Responsibilities
Support the day-to-day management and ongoing development and maintenance of financial accounting systems and procedures of the Financial Services team.
Support the Trust’s Financial Controller in the provision of fundamental accounting and financial systems maintenance in order to effectively deliver the core financial services duties of the Trust.
Participate fully in the Financial Accounts agenda to maintain robust financial controls regarding statutory returns, control account reconciliations and other aspects of financial accounting.
Adhere to all legal and accounting requirements.
Support the Financial Controller and Financial Accountant in producing information for inclusion within the Trust’s monthly and annual accounts within the timescales and procedures laid down.
The processing of billing requests on the computerised Integra system, in accordance with organisational policies and ensuring VAT is correctly accounted for.
Responsible for dealing with routine and complex queries regarding debt collection both internally and from customers, providing assistance as required.
The reconciliation of customer accounts and investigation of outstanding debts.
Provide advice to debtors in line with Trust Policies.
To be responsible for the maintenance and updating of procedures for all roles performed.
To support and deputise for the Accounts Receivable Team Leader in providing an efficient and effective accounts receivable service.
For full details of the responsibilities and duties of this role please see the attached job description