Financial Billing Support Specialist

at  Lightspeed

Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
Lightspeed is seeking a full-time, customer-centric and energetic person to join the team as a Billing Support Specialist in our Amsterdam office. Reporting to the Team Lead for Customer Support, you will be responsible for supporting our customers for tasks related to subscription and invoice related topics across all of our products offered in EMEA.
If you’re an organized, ambitious, independent and tech-savvy person who is looking for a dynamic experience within a fast-paced, growing organization, then this is the position for you!

What you’ll be responsible for:

• Resolve billing, subscription, reconciling orders, contracts, and payments.
• Validate and update customer account information.
• Manage terminations and outstanding payment issues.
• Exceed SLAs for customer contacts with same-day response goals. Document and track issues in CRM.
• Expertly use CRM (Salesforce) to resolve internal and external billing and subscription problems.
• Collaborate with teams to address customer issues.
• Consolidate feedback on system inefficiencies and suggest improvements.

What you need to bring:

• Experience in an administrative or sales support role;
• Fluency in Dutch and working proficiency in English;
• Stellar time management and organization skills;
• Obsessive attention to detail;
• A thorough and methodical approach to your work.

Even better if you have…

• Experience with Salesforce.com and Zendesk is a plus;
• French or German language skills;
• Passion for technology;
• ECommerce, Retail or Restaurant experience.

What’s in it for you:

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment;
• Get the opportunity to work with our biggest high-profile customers.
• Learn from our industry-leading team.
• Development of very high traffic products, used at the global scale.
• Exposure to modern and proven technology.
• Tons of growth opportunities in technical or people management roles.
• Work in a team big enough for growth but lean enough to make a real impact
• Opportunity to join a fast-paced, high-growth company.

… and enjoy a range of benefits that’ll keep you happy and healthy:

• Lightspeed share scheme (we are all owners)
• Health and wellness benefit of 400 EUR/year
• Mental health online platform and counseling & coaching services
• 25 vacation days per year
• Vacation allowance
• Paid leave and assistance for new parents
• LinkedIn Learning license
• Volunteer Day Off
• Transit benefit
• Employee Technology Purchase Program
• Free lunch, snacks and drinks at the office!
• Many fun events and activities!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Resolve billing, subscription, reconciling orders, contracts, and payments.
• Validate and update customer account information.
• Manage terminations and outstanding payment issues.
• Exceed SLAs for customer contacts with same-day response goals. Document and track issues in CRM.
• Expertly use CRM (Salesforce) to resolve internal and external billing and subscription problems.
• Collaborate with teams to address customer issues.
• Consolidate feedback on system inefficiencies and suggest improvements