Financial Coordinator / Patient Service Coordinator

at  Canadian Orthodontic Partners

docbraces Hatheway Bridgewater has an exciting full-time opportunity! We are looking for a talented Financial Coordinator to join our Bridgewater, Nova Scotia team. Canadian Orthodontic Partners provides support services to docbraces Hatheway Bridgewater and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.

• Organizes and updates paperwork and administrative requirements to collect payments.
• New Patient orientation – signed documents.
• Enter and update financial contracts into a software system.
• Resolve financial discrepancies and financial concerns.
• Update financial information in the Practice Management Software.
• Maintain and balance daily finances.
• Maintain positive relationships with insurance companies.
• Track any notes on the chart regarding insurance changes.
• Processing insurance claims and reconciling insurance cheques.
• Arrange payment agreements with new patients.
• Follow up on outstanding accounts.
• Prompt communications to patients’ inquiries.
• Manages and responds to all customer calls.
• Maintain daily, weekly, and monthly monitoring systems and checklists.
• Managing and resolving patient concerns/issues.
• Greet every patient was kindness, enthusiasm and interest ensuring that everyone feels welcomed.
• Communicate with the patients and guardians regarding their appointments. Provide answers pertaining to their orthodontic treatment, appointments, and office policies.
• Answer all incoming calls and make detailed notes regarding important conversations with patients and their responsible parties.
• Check voice messages, emails, mail, and pigeon chat regularly.
• Complete ‘New Patient Phone Slips’ when booking new patients for consultations.
• Gather insurance information and complete the insurance checklist.
• Book and organize patient appointments.
• Scan all information into the patient charts.