Financial Counselor

at  Dignity Health

Overview
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities

• Meets with patients regarding account balances for inpatient, emergency and outpatient services and conducts interviews with patients or responsible individuals to determine financial status and eligibility for insurance enrollment and/or financial assistance programs.
• Assists patients via telephone and/or written response regarding account/claim status inquiries. Responds professionally and within appropriate timeframes to all inquiries.
• Collects accurate payment amounts and posts payments in the appropriate system.Processes credit card payments on the appropriate terminal. Delivers an accurate day enddeposit and reconciliation sheet with all out of balance issues resolved within one (1)business day.
• Reviews program guidelines and assists patients or responsible individuals with financial assistance applications. Gathers required documentation and processes applications in accordance with hospital policy, including, but not limited to credit history evaluationand verification of property ownership and income. Analyzes financial information to determine eligibility and level of discount. Mails out financial assistance letters and applications to patients as needed.
• Responsible for ensuring collection of self-pay accounts not paid at time of discharge, until such time they are either paid in full or referred to outside collectors. Followsestablished collection procedures including written correspondence and/or telephonecalls.
• Consistently reviews past due bills and follow-up documentation in an efficient and thorough manner, ensuring accuracy and completeness of account information. Assists in reconciling accuracy with outside vendors.
• Generates bills or re-bills claims to insurance companies. Conducts timely follow up withinsurance companies regarding claim processing and payment status.
• Assists patients in establishing payment or settlement plans in accordance with the payment plan policy.
• Assists in enrollment of qualifying patients in AHCCCS and/or other insurance programs.
• Participates in business division meetings, performance improvement activities and committees as assigned