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Job Title: Financial Counselor

GENERAL SUMMARY:

This position is responsible for managing front office operations and providing financial counseling to patients. The role includes overseeing all aspects of patient financial interactions, such as insurance verification, co-pay collection, and financial planning. The Financial Counselor will use Athena software to facilitate insurance processes and offer support to patients, including assisting new and expectant mothers with their financial responsibilities throughout their care.

EDUCATION:

High school diploma/GED required

EXPERIENCE:

Experience working in a medical office setting preferred but not necessary
Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests

• Adheres to and supports Novant Health’s mission, purpose, philosophy, objectives, policies, and procedures.
• Adheres to HIPAA Compliance and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures that affect specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greets patients entering the office.
• Answers office phones and schedules appointments.
• Checks in patients, collects accurate patient demographics, enters data into the electronic system, and verifies insurance using Athena software.
• Assists with patient check-out, referral processing, and scheduling.
• Collects co-pays and posts charges. Understands and explains the difference between deductibles and co-pays.
• Coordinates daily operations of the office, including medical records management, patient and physician scheduling, front desk control, accounts payable, appointment confirmations, office supplies, and insurance verification.
• Handles charge entry and patient balance processing.
• Monitors and audits cash/payment funds.
• Reconciles charges and payments daily.
• Provides financial counseling to patients, including assisting new and expectant mothers with navigating their financial responsibilities throughout their pregnancy.
• Utilizes Athena software to verify insurance coverage and assist patients with understanding their financial obligations.
• Performs additional responsibilities as needed.