Financial Data Associate

at  Moodys

LOCATION(S):

• MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR
  Line Of Business: ROC(ROC)
  Entity: Moody’s Investors Service(MIS)

JOB CATEGORY:

• Corporate Services
  Experience Level: Experienced Hire
  At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
  If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
  The Global Middle Office (GMO) provides transaction management support, workflow coordination, rating desk services, and other broad operational support to Moody’s Investors Service’s Rating teams. The department works closely with the lines of business to improve both business process and data quality across the rating lifecycle. The GMO has over 100 employees in 5 countries and is a key player in business process development, new company wide initiatives, and technology projects.

• Be responsible for and support documents download process. This includes but is not limited to performing manual downloads, resolving issues related to the process, participating in future operational improvements discussions.
• Support new deal set-up, data capture (e.g., amendments), lifecycle data maintenance, data quality assurance and tracking support to the rating analysts within the designated Line of Business (LOB)
• Performs administrative tasks including but not limited: to data updates, prepares rating action, bulk rating actions, publishing ratings, research and press release templates and disclosures consistent with regulatory requirements, internal policies and guidelines for designated LOB support; participates in projects
• Monitors designated mailboxes to ensure timely and effective handling of internal and external client requests. Prioritizes work to meet deadlines and time sensitive requests/projects.
• Facilitates resolution to technical issues and/or more sophisticated external inquiries with supervision by Senior Financial Data Associate/Specialist/Team Leader.
• Builds positive relationships with clients to ensure customer satisfaction.
• Demonstrates the ability to interact professionally with clients. Delivers high level of service across high volume of transactions.
• Promptly and efficiently raises conflicts/problems/database/data inconsistency.
• Able to identify and research issues and/or discrepancies with data and/or requests for follow up with the analyst.
• Resolves basic client inquiries.
• Demonstrates increasing awareness of procedures, guidelines, and regulatory requirements as it pertains to their job function by asking relevant questions.
• Liaison with Rating Teams and other Moody’s departments (Commercial, Information Technology, etc.) as the need arises.
• Provide back-up coverage for designated associate in the event of absence and holidays to ensure flawless service to GMO clients.
• Willing to accept new challenges.
• Demonstrates flexibility with last minute changes in commitments and deadlines.
• Contributes positively to the team even under pressure or when performing routine and/or administrative tasks.
• Places interest of the team above individual self-interest.
• Continue to develop broad based knowledge of financial instruments, terminology, and related business practices.