Financial Messaging Expert

at  DiXiO

WE ARE HIRING!

DiXiO is on a mission to innovate financial messaging, and now, you can be part of it too!
We are looking for a Financial Messaging Expert who will help us make our clients happy identifying their need, onboarding them on our platform & answering any of their requests regarding Financial Messaging solutions.

You’ll be responsible for managing your own portfolio of customers.

Onboard new customers

• Attend clients’ meetings during pre-sales stage
• Determine customer requirements and goals of his target SWIFT infrastructure
• Define the scope of the project, plan timelines, set deadlines
• Help the customer in the technical set-up of its SWIFT platform
• Coordinate end-to-end tests
• Provide reporting to management about progress, risks & mitigations

Support existing customers

• Provide client support on their Financial Messaging / SWIFT related queries
• Answer to Jira tickets within given SLA
• Train customer staff on how to use SWIFT / our platform
• Help identify performance improvement opportunities for assigned clients
• Occasionally, travel to client locations to collaborate with their teams

In parallel, you’ll play a key role internally to help DiXiO grow:

• Participate in Brainstorming Sessions related to Strategic Initiatives at the company
• Participate in Continuous Improvement Process by sharing ideas for improvement
• Work with Sales Team & IT Team to imagine future products & services
• Provide guidance and mentoring for new employees and/or colleagues in other departments
• Deliver training for internal teams