Financial Services Account Associate II (start NOV24)

at  FIS Global

COLLEGE DEGREE (OR CURRENTLY WORKING TOWARDS ONE) OR FINANCIAL CUSTOMER SERVICE EXPERIENCE DESIRED.

At FIS, we are as committed to growing our employees’ careers as our own business.

ABOUT THE ROLE:

As a valued member of our team, the Financial Services Account Associate supports the company in delivering a positive customer experience in a metric driven environment. You are responsible for protecting the best interest of our clients by handling customer inquiries and resolving complex issues, completing account maintenance and processing transactions for mutual fund account holders and financial professionals.

WHAT YOU WILL BE DOING?

• Providing customer service to the U.S. customers via inbound calls in a fast-paced, team-oriented environment, utilizing an automatic call distribution system. We work within multiple transfer agent systems and Microsoft Office applications. This job is not about selling, persuading or accepting complaints.
• Working from home is an option. If you decide to do so, this position will work remotely and will require you to identify a location from which you can maintain the confidentiality of customer account information. Alternatively, you can work from the office located in Poznan or in the hybrid model.
• Full-time position working an eight-hour per-day schedule of 2:30pm – 11:00pm CET or 5:30pm – 2:00am CET, (Monday through Friday) after the completion of training.
• Participating in ongoing training and staying abreast of financial regulatory changes.