Financial Services Advisor

at  Cornmarket

WHO WE ARE

At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.

SKILLS KNOWLEDGE REQUIRED

• Full or partial QFA desired but not required
• Previous experience in dealing with customers over the phone
• Ability to upsell products
• A keen eye for detail and quality
• Excellent proven customer service skills
• Excellent verbal communication skills
• Proven track record in meeting and exceeding targets
• Strong customer focus and an ability to deal with the unexpected
• Strong IT Skills with good working knowledge of the MS office suite
• Knowledge of risk control regulatory environment
• Commercial awareness

What We Can Offer You?

• Flexible working from home options as part of our Cornmarket Flex ways of working
• Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)
• Annual leave (increases based on service)
• Flexi leave (option to take additional annual leave)
• Attractive flexible pension contribution rates
• Health insurance or wellness subsidy
• Fully paid family leave types (maternity/paternity/surrogacy)
• Performance based bonus/commission
• Income protection
• Life cover
• Discounts on financial products
• Comprehensive health wellbeing programme
• Employee Assistance Programme
• Active Sports Social Club

Behavioural Competencies Required

• Drive for results and target driven
• Approachable and a can-do attitude
• Excellent communication skills
• Team player

ROLE PURPOSE

We are looking for a Financial Planning Advisor to join our Financial Planning Support team.
Cornmarket’s Financial Planning Advisors are responsible for making appointments with existing and new clients using a combination of inbound and outbound calls. These appointments are made on behalf of our of financial consultants in the Financial Wellbeing Division. The role holder will be effectively managing the diaries of our Financial Consultants to ensure that all appointments can go ahead as scheduled in line with our clients’ expectations.
The Financial Planning Advisors will also provide financial advice to clients specifically interested in protection policies and will assist clients in applying for group cover.

ACCOUNTABILITIES OF THE ROLE

• Making and taking calls to/from members of the public sector unions to arrange appointments with the company’s Financial Consultants
• Booking in quality appointments with a high probability of completing an FHC and potential sale(s).
• Providing advice and selling group protection policies to our clients.
• Meeting weekly/monthly targets - as it is a target driven role. Targets are built around call volume, appointment scheduling and product sales (alongside these targets comes an excellent monthly bonus structure).
• Maintain up to date records for our clients on Salesforce – including activity on leads and opportunities.
• Dealing with clients in a professional and timely manner.
• Lead generation through promotion of other Cornmarket products / services
• Performing tasks in a compliant manner to set procedures and prescribed scripts.
• Completing various administration duties, such as data entry/logging and scanning
• Participate in team meetings, look for and suggest ways in which existing processes could improve