Financial Services Assistant

at  LCI Education

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.
LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.

POSITION SUMMARY

The ideal candidate profile for this position is someone who is a fast learner, love to help others, thrives in a dynamic, multicultural environment; detail orientated and also a strong customer service focus and a “can do” attitude; this position provide growth opportunities for someone interested in Financial Planner in his or her career.
Reporting to the Financial Analyst, the person is responsible for daily financial services duties and customer services for Student Financial Services Department in compliance with the practices of LaSalle College Vancouver.
This job is an on-site position with hours from 8:30 to 5pm Monday to Friday

EDUCATION & EXPERIENCE:

• High School diploma with a diploma in Business preferred
• Minimum 1 year of related experience working in an office environment and in a similar role
• Experience in Higher Education would be an asset
• Good with numbers and detail orientated

KNOWLEDGE:

• Strong customer service skills
• Excellent oral and written communication
• Beginner to Intermediate Excel skills

SKILLS & ABILITIES REQUIRED:

• Detail orientated
• Understands the importance of confidentiality and demonstrates that proven ability in everything they do
• Comfortable interacting with students and employees on site and remotely
• Team player with a positive attitude and a strong work ethic
• High level of professionalism, diplomacy and tact
• Listens effectively and responds appropriately
• Works independently, and effectively, with minimal supervision

• Provide customer services at Student Finance Services window
• Calculate, process and post tuition and fee charges
• Provide exceptional customer service and build positive working relationships with internal and external stakeholders including, but not limited to, the employees and students of LaSalle College Vancouver
• Follow up and respond to inquiries and/or questions in a timely manner
• Assist in month end and year end preparation
• Participate in Student information events such as student orientation presentation
• Perform other related duties, as assigned