Financial Services Representative (BCGEU) - Branch 36

at  Vancouver City Savings Credit Union

ABOUT VANCITY

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.
Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!
As a Financial Services Representative you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills you will be the trusted advisor for members who value the branch experience.
This is a full time, permanent role located at Branch 36 - Mission Community Branch and reports directly to the Assistant Branch Manager.

A typical day would involve:

• Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved.
• Identifying and assessing member/prospect needs to provide appropriate products, services and referrals.
• Applying branch service standards, policies, procedures and controls to meet compliance requirements and mitigate risk.

• Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless.

  You Have:

• A High School Diploma and/or equivalent

• working experience interacting with people and businesses in a professional capacity with excellent customer service skills

• Problem solving skills

  You are:

• A problem solver – You have an analytical mind and can multi-task to come up with solutions

• Tech-savvy – People often say you’re a quick learner and great with technology & systems
• A great communicator – You find it easy to get to know others and have great conversations
• Ready for a challenge – You have a positive attitude and are able to work in a fast-paced changing environment

Salary: As this is a union role, the salary will be as per the collective agreement salary grid starting at $23.97 (Grp 2 Step 1)

EDUCATION

Preferred

• High School Diploma or better in General