Fire Alarm Engineering Supervisor

at  Harwood Recruitment

About Our Client
Our Client is a newly formed independently owned group of established businesses who design, install, maintain, and monitor electronic life safety and security systems.
Our client was established in 2000 and operates from St Albans in Hertfordshire with current sales of £5.5m and 65 team members. Integrated Protection Maintenance Services ( IPL ) established 2005 operates from Coleshill in Birmingham with current sales of £1.9m and 14 team members. The combined vision of the group is to scale a sustainable and dynamic group of businesses through continuous investment & development in its people.
With ambition to achieve revenue of £12m by 2026 and a mission to provide compliant protection, unrivalled customer experience and professional service. Committed to achieving operational excellence, through empowering and developing, exceptional talent, to maintain our friendly and supportive environment.

The role is responsible for supervising and supporting the day to day onsite and technical operations of our fire alarm department focused on servicing and reactive calls. This includes the development of our current engineering team from both a technical and personal level. You will be supporting the MSR engineering manager to ensure we efficiently and effectively deliver our fire and security solutions.
Engineering Leadership: To successfully supervise and lead your team of engineers. To monitor performance utilising KPI’s to ensure the team are as effective & efficient as possible. Put training and development plans in place to discuss with the MSR Engineering Manager to help drive technical and personal growth within the team.
Technical Management: Provide a high level of technical support both to your engineering team as well as the wider business when asked. Ensuring compliance with relevant industry standards and regulations.
Onsite Support & Customer Relationships: Be available to support onsite with service related issues relevant to your team and technical skillset. Look to resolve high level technical issues ensuring we are providing unrivalled customer experience.
Dispute Resolution & Communication: Be proactive when dealing with customer disputes from a technical and relationship point of view. Clearly communicate updates to all stakeholders related to the dispute until it is resolved and our customer is happy with the outcome.
Resource Management Support : Support the Customer Success Team who schedule the engineering team’s workload with resource allocation. Using your knowledge on the teams skillset and requirements of job to assist with efficient utilisation of engineering capacity.
Quality Assurance: Establish and ensure a high level of quality control procedures and standards to implement within the team. Conduct regular inspections and audits of engineering works to ensure these standards are met. Implement corrective actions to address any non-conformities.
Safety & Compliance: Ensure that all your engineering team comply with health & safety regulations and promote a culture of safe working. Conduct risk assessments and implement safety measures where necessary.
Collaboration: Collaborate with other engineering supervisors to ensure we have aligned engineering practices to maintain consistency across departments. Represent your engineering team in senior leadership meetings and provide technical expertise where required