Fire Protection Systems and Service - Estimator

at  KD Pratt Inc

D&L Engineering Sales Limited and K&D Pratt Group Inc. are multi-industry fire and life safety services and solutions companies partnered to deliver comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24/7/365 support to clients throughout Atlantic Canada. Together we are proud to employ a diverse team of professionals across Atlantic Canada who are focused on delivering high-quality products, solutions, and service to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our growing team.

Being a part of our team, you will be able to experience many of the benefits below.

• Competitive Wages
• Comprehensive Health, Dental and Insurance Programs
• Employee and Family Assistance Program
• Employer Matching Retirement Savings and Financial Planning Support
• Paid Time Off (including Flex Time and a Variety of Observed Holidays)
• Flexible Scheduling
• Paid Training and Development Opportunities, and much more!

Our Fire Protection Systems and Services - Estimator will play a valuable role in the continued successful growth of our partnership by supporting the account management and technical teams in quoting work scopes and inspection deficiencies. Some additional expectations of this role include:

• Provide timely and accurate information to incoming customer service orders, status, and product knowledge request.
• Quote deficiencies and recommendations generated from service inspections across the company’s fire protection offering including emergency lighting, fire extinguisher, kitchen system, fire alarm, fire suppression system, and other related fire protection products and solutions.
• Work closely with the Account Management and other Estimating Team members to support the development of quotes and proposals and the completion of pre-qualification documents for a variety of fire services including installation, inspecting, testing and repair of emergency lights, fire extinguishers, fire alarms, fire suppression systems, and other related fire protection products and solutions.
• Secure client purchase order/contract documentation.
• Support the change order process as requested.
• Process customer orders, changes, and returns.
• Review and maintain customer database to track account information, statuses, orders, and lead times.
• Provide timely feedback regarding service failures or customer concerns.
• Aid in the resolution of customer complaints by investigating problems, developing solutions, and making recommendations.
• Respond to deficiency requirements in a timely manner and successfully meet deadlines for quote submittals.
• Ensure proper documentation of all work including organize and maintain quotes and all supporting documents.
• Maintain awareness of current building, fire codes and NFPA standards through internal and external technical resources.
• Support other team members including administrative, operational, and field staff, in the safe, efficient delivery of superior service to our clients.

The successful candidate would bring with them a variety of competencies that would complement and strengthen the team including:

• Skill in reading and interpreting inspection reports to evaluate deficiencies and required repairs.
• Comprehension of technical designs, drawings, specifications.
• Professional and customer service focused mindset.
• Capacity to exercise independent judgement in the development of recommendations and proposals.
• Ability evaluate and resolve client inquiries and requirements both independently and, where necessary, engaging team members.
• Excellent organization and project management skills, including the ability to prioritize tasks and deadlines.
• Demonstrated organizational skills with a keen attention to detail and accuracy.
• Team player with the ability to work independently to help deliver projects on time and to expected quality standards.
• Ability to communicate effectively, both written and verbally, and work well across a variety of stakeholders including architects, engineers, contractors, technicians, and clients.
• Ability to support the safe execution of high-quality work.

Our preferred experience and training credentials for this role are noted below.

NOTE: All combinations of education and experience will be considered.

• 2+ years experience with fire protection or construction estimating.
• Experience or familiarity in the fire protection and/or construction industry would be considered an asset.
• Post secondary training in a technical discipline or trades certification.
• Post secondary training in Fire Protection Engineering, Engineering Technology, or technical certification would be considered an asset.
• Sound knowledge of the relevant and applicable national and local building and fire codes and NFPA would be considered an asset.
• Valid drivers license.

Overtime may be necessary; therefore, flexibility in hours of work will be required.
D&L Engineering Sales Limited and K&D Pratt Group Inc. offer a competitive compensation and benefits package, including health and dental insurance; retirement savings and leave programs. If you are excited by the opportunity to contribute to a highly successful and growing company and interested in being part of a dynamic team, we want to hear from you.
We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply

• Provide timely and accurate information to incoming customer service orders, status, and product knowledge request.
• Quote deficiencies and recommendations generated from service inspections across the company’s fire protection offering including emergency lighting, fire extinguisher, kitchen system, fire alarm, fire suppression system, and other related fire protection products and solutions.
• Work closely with the Account Management and other Estimating Team members to support the development of quotes and proposals and the completion of pre-qualification documents for a variety of fire services including installation, inspecting, testing and repair of emergency lights, fire extinguishers, fire alarms, fire suppression systems, and other related fire protection products and solutions.
• Secure client purchase order/contract documentation.
• Support the change order process as requested.
• Process customer orders, changes, and returns.
• Review and maintain customer database to track account information, statuses, orders, and lead times.
• Provide timely feedback regarding service failures or customer concerns.
• Aid in the resolution of customer complaints by investigating problems, developing solutions, and making recommendations.
• Respond to deficiency requirements in a timely manner and successfully meet deadlines for quote submittals.
• Ensure proper documentation of all work including organize and maintain quotes and all supporting documents.
• Maintain awareness of current building, fire codes and NFPA standards through internal and external technical resources.
• Support other team members including administrative, operational, and field staff, in the safe, efficient delivery of superior service to our clients