First Call Telephonic Customer Service Representative

at  Zenith Insurance Company

Under general supervision, performs a variety of customer service duties requiring thorough knowledge of all applicable procedures and policies. The essential functions of this position include, but are not limited to, the following:

• Answering a large volume of phone calls promptly and efficiently and documenting all phone conversations in the notepad system.
• This guarantees that all departments have access to current information.
• Obtain information over the telephone or from written correspondence in order to complete, process and distribute the Notice of Injury.
• Responsible for obtaining additional claim/injury information to complete one of the three point contact.
• Must be able to handle calls from various states, funds, and clients.
• All having diversified needs and requirements.
• Responds to requests for provider information using a variety of source material.
• Schedule medical appointments for initial treatment as well as fax all required.
• documentation to providers.
• Document note pad with all important information needed to assist the adjusters with their ability to handle the notice.
• Responsible for assisting in the printing and mailing out daily notice of injures as specified for state and office requirement.
• May be responsible for clerical duties associated with First Call requirements.
• Performs other duties as assigned.

EDUCATION QUALIFICATIONS

• High School Diploma or equivalent combination of education and experience required
• Bachelor’s Degree or equivalent combination of education and experience preferred

EXPERIENCE QUALIFICATIONS

• Entry Previous Call Center Experience preferred

SKILLS AND ABILITIES

• Claims or some nursing background a plus.
• Type 35 words per minute with a high degree of accuracy.
• Personal computer and mainframe computer skills required.
• Excellent written and verbal communication skills required.
• Exceptional telephone skills and manners.
• Excellent interpersonal skills.
• Must be highly organized.
  The expected salary range for this position is $18.13 per hour to $22.66 in Sarasota, FL or Springfield, IL.
  The expected salary range for this position is $21.03 to $26.28 in Woodland Hills, CA.

EDUCATION

Required

• High School or better

• Answering a large volume of phone calls promptly and efficiently and documenting all phone conversations in the notepad system.
• This guarantees that all departments have access to current information.
• Obtain information over the telephone or from written correspondence in order to complete, process and distribute the Notice of Injury.
• Responsible for obtaining additional claim/injury information to complete one of the three point contact.
• Must be able to handle calls from various states, funds, and clients.
• All having diversified needs and requirements.
• Responds to requests for provider information using a variety of source material.
• Schedule medical appointments for initial treatment as well as fax all required.
• documentation to providers.
• Document note pad with all important information needed to assist the adjusters with their ability to handle the notice.
• Responsible for assisting in the printing and mailing out daily notice of injures as specified for state and office requirement.
• May be responsible for clerical duties associated with First Call requirements.
• Performs other duties as assigned