First Line Support Engineer

at  Aerial Direct

1st Line Support Engineer ServiceDelivery
The Service Delivery team are one of our fastestgrowing teams, and were looking for a new 1st Line Service Desk Engineer to join them. Based in our newly refurbished Fareham offices andreporting into our Head ofService Delivery, you will be involved in resolving phone, email andremote enquiries from our IT and Telecoms customers.
You may currently be working within a technicalsupport capacity, and ideally youll have a solid understanding of network terminology e.g., WAN, LANetc. but as much as your technicalskills count, your ability to work unsupervised & under pressure areimportant along with your analytical, numerical, literacy and prioritisationskills.
This wouldrepresent a great opportunity if youre looking to take your knowledge andinterest in IT to the next level a fantastic career with a proven developmenttrack, in a growing company committed to the growth of our employees.

IDEALLY, YOULL HAVE EXPERIENCE OF:

• Windows 7-11Administration, troubleshooting and Support.
• Active DirectoryAdministration
• Office 365Administration
• BasicAdministration of Servers and mobile email technologies.
• Strongcommunication and customer service skills.
• Ability to quicklylearn new applications and technologies.

WE EXIST TO ENABLE OUR CUSTOMERS TO HAVE THE CONVERSATIONSTHAT MATTER. WE DO THIS THROUGH EFFECTIVE PARTNERSHIPS AND A GREAT CUSTOMEREXPERIENCE.

Working at Aerial Direct isnt just a career, itsa decision to be better. Its choosing to take on interesting work thatchallenges you. We can promise that your hard work will be rewarded andrecognised, and youll be given the tools, training, and support needed to do agreat job.
We are proud to be one of the UKs leading independent providers oftelecommunications. We are equally as proud of our employees who have helped usbecome one of the largest O2 partners in the UK.

OUR PROCESS

Step 1: Is there afit? Youll have a chat with our Talent Acquisition team, talk through yourpast experiences and what it is youre looking for from your career
Step 2:Meet with your would-be manager, our Head of Service Delivery, and a member ofthe team to talk through your motivations, whilst also getting a feeling forAerial Direct. Youll run through a few scenario based questions,and get the opportunity to ask anything youd like to learn about.
Step 3:If it lookslike a good fit from both sides, well be looking to make you an offer!

Please refer the Job description for details