First Line Support Engineer

at  Hanson Wade Group

Do you have a natural passion for technology? Are you an intuitive problem-solver? Are you looking to join a fast-growing company where you’ll have an impact from day one?
We are hiring for First Line Support Engineer to join our Infrastructure Team. This is not your traditional IT Department. We are responsible for tech support and maintenance, but our mission is to leverage cutting-edge technology to supercharge the entire company.
Our tech strategy is simple but powerful. We create best-in-class architecture by designing, implementing, and maintaining cloud-based SaaS/PaaS systems. We focus on innovation by experimenting with and improving those platforms. You’ll get hands-on experience with various technologies, such as Salesforce, Marketo, Microsoft 365, Power BI, Cloud Call, and many more.
The Role:
You’ll be responsible for setting up new hardware, administering and troubleshooting different systems and setting up new users, assisting internal staff in their use of tech (both hardware and software). You can influence our existing business processes with innovative and creative ideas.
When you work in first line support, you are the frontline customer support agent. That means you must be a generalist with a broad understanding of technical procedures and products. Your job is to handle customer inquires on daily support issues like time-sensitive queries, customer’s common challenges and FAQ. You aim to rectify a problem promptly for the customer.

DESIRABLE EXPERIENCE:

• Any security course or certification in cybersecurity
• Knowledge of PowerShell or Power Automated Flows
• Beginner’s knowledge of Azure and Cloud solutions
  Others: Salesforce, Power BI, Cloud Call

Why Choose Us?

• We offer well-being bonuses such as a personal learning budget an employee assistance programme and well-being champions.
• Private health and life insurance
• Hybrid working arrangement – you choose where you would like to work.
• Amazing social clubs such as book club, chess club, five-a-side and many more.
• 25 days annual leave plus 1 extra day each year, up to 30 days of annual leave (not including public holidays)
• Access to our Wader Hub benefits platform which include, retail, gym, hospitality, and wellness discounts.
• Volunteer day (we offer all our employees the chance to take a day on us to get out there and do some good!)
• Monthly awards and social events (we’re talking sports days, karaoke nights, theatre trips, cooking courses, you name it!)

Sabbatical options after 2 and 5 years
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Hybrid working with three days in the office.
£28,000 - £30,000 per annum
You must have full UK working rights to apply for this role

Please refer the Job description for details