Fitness Front Desk Supervisor

at  Sonnenalp Hotel

EDUCATION/EXPERIENCE

• Adult and Child CPR/First Aid Certified preferred.
• Strong computer skills required with MS Office Software with basic website capabilities.
• Strong knowledge of Fitness Club Management Software preferred.
• Must be self-starter and demonstrate initiative when unsupervised.
• Strong Leadership skills.

SPECIAL SKILLS/EQUIPMENT

• Extraordinary guest service skills
• Effective communication and multi-tasking skills
• Ability to manage, motivate and train staff members
• Possesses a strong attention to detail
• Flexibility in schedule
• Ability to learn and assimilate new information quickly and efficiently

ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to stand 8-10 hours a day
• Must be able to work 8 hour shifts, 5 days a week
• Ability to lift 25 lbs
• Must keep a good physical and professional appearance

BENEFITS:

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

To assist the Fitness Club Manager in providing leadership and supervision of the Front Desk as well as all staff in the daily operations, including: retail, membership, fitness, the wellness center, childcare, pool and tennis.

Essential Duties and Responsibilities

• Manage front desk and front desk schedule, covering absences and vacations as needed
• Perform basic front desk duties, including: guest reservations, assisting guests in the wellness facilities, performing regular walk throughs of all facilities, tennis reservations, cash and credit card sales, and all other front desk duties as needed
• Schedule and facilitate quarterly front desk department meetings
• Maintain complete knowledge of fitness club, golf and Harvest operations, including events and specials
• Oversee the daily operations of the fitness club, including: inventory of retail and professional products, cleanliness of club, payroll through ADP, staff scheduling, organizing and maintaining the retail boutique
• Assist in hiring staff and with disciplinary actions which are within the Sonnenalp standards
• Help in ordering, inventory, receiving, tagging and stocking of the retail boutique
• Respond to guest positive/negative experiences
• Inventory Control of all amenities, wellness center supplies, office supplies and work in unison with Fitness Manager to order needed fitness accessories for member usage in classes and gym floor
• Supervise other staff, pool, childcare, wellness, trainers in Fitness Club managers absence
• Assist Fitness Club Manager with various other projects and tasks as needed