Fixed Term Customer Support Specialist II - French ZAT

at  PartnerHero

Cape Town, Western Cape, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Jan, 2025Not Specified30 Oct, 20241 year(s) or aboveGood communication skillsNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

ABOUT US

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

Responsibilities:

ROLE DETAILS

Support Channels: Email and Chat Support
Contract Duration: Temporary contract - through 1/31/25
Work type and Location: Remote
Work schedule: Standard working hours, weekdays (occasional weekend day)

THE ROLE

PartnerHero is looking for talented folks to join our Customer Support in French and English teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

WHAT YOU’LL DO:

  • Providing an amazing customer experience across all channels including email, and live chat in English and French
  • Able to handle different levels of customer inquiries ranging from order and product inquiries to basic technical troubleshooting
  • Meeting customer service KPIs defined by the Customer Happiness Manager (i.e. response time, etc.)
  • Consistently achieving individual and departmental goals
  • Showing a strong comprehension of all policies and procedures
  • Resourceful by working cross-functionally to solve complex customer inquiries
  • Closing the feedback loop by sharing valuable customer insight across all departments
  • Escalating common trends from calls and emails to ensure swift action is taken
  • Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
  • Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers
  • Handling other ad hoc requests as communicated by the Customer Happiness Manager

What We Expect From You:

  • 1+ years of experience in a customer service role.
  • Experience working within the consumer goods, toys, or electronics industries is a plus
  • Excellent English and French skills; written and verbal skills are a must
  • Experience with Zendesk (or related) is a plus
  • Organized and capable of managing time with colleagues in different time zones
  • An extremely friendly person who loves interacting with people, who is always calm, cool, and collected
  • Critical thinker who will use all resources to arrive at the best solution for the customer and brand
  • Proactive and collaborative
  • Active listener who is a determined problem solver
  • Ability to learn and adapt quickly to new systems and software


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Outsourcing/Offshoring

Customer Service

Graduate

Proficient

1

Cape Town, Western Cape, South Africa