Fleet Administration Executive

at  Return on Investment Ltd

ABOUT US

Formed in 2003, ROI has grown to over 350 employees. We pride ourselves on being a fantastic place to work and have excellent career progression prospects; Most of our first-line managers have been promoted from within the business. Your will join an established business with a history of staff retention, progression, training, and community.

EXPERIENCE NEEDED

• Highly skilled administrators with a keen eye for detail.
• Organised, self-motivated people with a strong sense of personal accountability.
• Good communicators: you should be comfortable interacting with a range of people in client and customer businesses (phone and email).
• Strong IT skills: any experience of using CRM/Database systems is advantageous, as is proficiency in Excel.
• Excellent organisational skills and a task-focused mindset.
• Excellent telephone manner.

• Answering inbound fleet enquiries.
• Generating quotes and orders adhering to our client’s processes.
• Analysis and reporting of large amounts of customer data using Excel.
• Following up through the registration process to vehicle delivery.
• Updating the database with changes to customer details/actions/order progress etc.
• Ensuring customer files are managed and organised effectively.
• Processing vehicle orders.
• Liaising with the end customer and other departments as required.
• Managing customers and stakeholders’ expectations.
• Adherence to relevant legislative and compliance regulations.
• Preparing reports for internal use and for customers/retailers.