Fleet Administration

at  The Brick

Is this job for you?:
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our Fleet support team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous Fleet division! We are currently seeking an enthusiastic and organized Support Representative with a passion for customer service to join our team at The Brick’s delivery department!

Responsibilities:

• Provide courteous, prompt and professional service to drivers and customers over the phone
• Resolve customer concerns and respond to their inquiries
• Process routine clerical transactions in-between phone calls
• Assisting with the follow up and action of service events such as scheduling and routing the Driver’s calls
• Follow up with customers to identify and support their needs
• Flexibility to work a variety of shifts, including evenings and weekends, as required

Qualifications:

• Excellent interpersonal and communication skills
• Strong customer service focus
• Basic excel skills
• Ability to manage confidential and sensitive employee personnel files
• Exceptional organizational and time-management skills required
• Must display a positive attitude, be flexible and able to adapt to changing priorities
• Ability to multitask and meet deadlines under pressure, without sacrificing detail
• Self starter and team player; able to work independently with minimal supervision
• Ability to interpret, implement and adhere to organizational policies and procedures

Why The Brick?:

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

• Provide courteous, prompt and professional service to drivers and customers over the phone
• Resolve customer concerns and respond to their inquiries
• Process routine clerical transactions in-between phone calls
• Assisting with the follow up and action of service events such as scheduling and routing the Driver’s calls
• Follow up with customers to identify and support their needs
• Flexibility to work a variety of shifts, including evenings and weekends, as require