Fleet Engineer

at  Holman

THE NEED TO KNOW PARTS:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as ‘spent’. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.
  We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
  We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

KEY RESPONSIBILITIES WILL INCLUDE:

• Be accountable for the performance of the vendors and address issues and complaints from customers or Holman staff regarding repairer performance promptly and conclusively to the satisfaction of Holman and our customers, updating all parties as necessary.
• Identify and recruit quality HGV, LCV and ancillary equipment vendors able to meet or exceed the requirements detailed in our Service Level Agreements and deliver service to the satisfaction of Holman and our customers.
• Negotiate advantageous terms with the network, reviewing these periodically to ensure competitiveness.
• Optimise the size of the repair networks, ensuring sufficient coverage, and respond rapidly to address any geographical gaps when a demand occurs.
• Develop and maintain strong relationships with repairers, manufacturers, and specialist parts and service providers.
• Communicate effectively with repairers, customers, Holman management and internal teams, ensuring all stakeholders are appropriately aware of developments, progress, and changes that may have any impact on the business.
• Conduct thorough vendor audits frequently, and post-repair vehicle inspections, meeting or exceeding prescribed volume requirements.
• Perform thorough investigations relating to MOT failures and work quality concerns, and submit detailed reports within prescribed timeframes, liaising with vendor and customer as appropriate.
• Ensure each vehicle/asset is defaulted to a repairer who provides the best service, repair & maintenance solution, proposing & managing change of repairer on agreement.
• Respond promptly to customer requests to change default repairers and source alternatives, following documented process.
• Meet with customer representatives regularly to identify opportunities for improvement and discuss network performance, presenting to customer representatives when necessary.
• Promote the use of Holman & third party systems across the network, providing appropriate support and training to maximise adoption.
• Work collaboratively with fellow Fleet Engineers and the Technical Operations Team to share best practice, solve issues, improve efficiencies and ultimately enhance overall service to the customer.
• Perform all other duties and special projects as assigned.