Fleet Operations Administrator (Fixed Term Contract)

at  Goodyear

SKILLS, EDUCATION AND EXPERIENCE:

• Job related experience is essential, working in a customer service department is desirable.
• 5 GCSE’s or equivalent at grade A*-C is essential.
• A level or equivalent at grade C or above is desirable.
• Competent with Microsoft Office Package - Microsoft excel experience is essential.
• Proven administration and analytical skills.
• SAP Knowledge, previous FOS experience and tyre industry knowledge is desirable.
• Self-motivated and driven.
• Good communication skills, ability to communicate at all levels both verbally and in writing.
• Good presentation skills.
• Excellent Telephone skills.
• Identifies and handles problems quickly with minimal guidance.
• An ability to prioritise.

THE ROLE:

We have an excellent opportunity for a Fleet Operations Administrator at Goodyear!
This opportunity is a fixed term contract for 3 months, focusing on administrative tasks for a Fleet Operations Project for Ireland.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Take full responsibility for all of your allocated Customers and Service Providers, build relationships and manage queries proactively to a satisfactory resolution.
• Ensure accurate loading of Contract data, Vehicle data, Tyre data, Service Provider Pricing &Customer Pricing.
• Maintain the data base of user passwords and ensure user security and confidence is maintained.
• Ensure invoicing is completed to schedule.
• Action all Fleet / service provider queries within agreed timescales and assist in identifying root causes and potential fixes to these queries.
• Have a full working knowledge of Customer SLA’s and service provider work instructions.
• Ensure that service providers record jobs correctly to ensure correct billing to the customer and payment to the service provider.
• Deliver system training to Service Providers as required/directed by your manager, help in identifying ineffective and inaccurate use of systems and highlight these instances.
• Work with the sales teams on agreed projects / bids to providing a consultative service in scoping customer requirements.
• Attend and contribute to team meetings, help identify issues and solutions to deliver continuous improvements.
• Achieve the individual and business KPI’s that directly drive activity that contributes to achievement of the business goals.
• Improve communication to customers, Service Providers and Sales teams on job statuses to support business objectives
• Reporting on business KPI’s on a monthly basis.