Flex Executive (Verifications)

at  Lottoland

JOIN US IN THE LAND OF HAPPINESS!

At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 19 million customers worldwide, we’re where you belong. Experience extraordinary growth with us.
Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we’re enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. We bet on you!

• Support the end to end journey of a player by verifying player documents for KYC processes.
• Undertake thorough training in all teams within Customer Operations, staying up to date with training to ensure you can work on all processes at short notice as required.
• Flex between processes and ensure that team work in priority order depending on impact to players / the business.
• Follow our core values and behaviours, leading by example under the GROW framework.
• Raise any training needs you may have to your line manager and take ownership of your ongoing development.
• Work as a team to achieve all OKRs set, share workloads fairly and communicate efficiently as a team to meet expectations.
• Keep accurate recording of all work undertaken to ensure that your outputs are clearly documented and at an audit standard.
• Raise SARs with the Lottoland MLRO, identifying individual player suspicion and group trends.
• Follow the Standard Operating Procedures in line with policy and regulatory requirements.
• Adapt and adhere to changes in procedures to ensure the team works to the one agreed process at all times.
• Adhere to the formal Complaints procedure and support players through this process.
• Protect our players at all times, escalating Safer Gambling concerns at the earliest opportunity.
• Clear your queue each day, ensuring SLAs are met and any exceptions escalated in advance.