Flexible Resource Team Lead

at  Department for Work and Pensions

JOB SUMMARY

This is an exciting opportunity to join the Flexible Resource Team (FRT). This highly adaptable team exists specifically to respond to planned and unexpected changes in Departmental priorities or surges in work. We are looking for people who thrive on variety, manage change well and will be flexible in undertaking different work assignments.
FRT Site Leads will be responsible for leading operational teams in a Service Centre environment. FRT will be deployed on medium to high volume, low complexity work that is easily predictable such as seasonable spikes in activity. This will involve leading teams in a fast paced and flexible environment. The role involves frequent changes to workstreams across DWP Directorates and an agile approach is necessary to ensure service delivery standards are met.
As well as service delivery the role will involve elements of change management and working alongside various senior stakeholders across DWP. These roles are unique and challenging, with the aim of ensuring service delivery to our most vulnerable customers is maintained.

JOB DESCRIPTION

We are looking for people who thrive on variety, manage change well and will be flexible in undertaking different work assignments.
Flexible Resource Team (FRT) Site Leads will be responsible for leading operational teams in a Service Centre environment. FRT will be deployed on medium to high volume, low complexity work that is easily predictable such as seasonable spikes in activity. This will involve leading teams in a fast paced and flexible environment. The role involves frequent changes to workstreams across DWP Directorates and an agile approach is necessary to ensure service delivery standards are met.
As well as service delivery the role will involve elements of change management and working alongside various senior stakeholders across DWP.
These roles are unique and challenging, with the aim of ensuring service delivery to our most vulnerable customers is maintained.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Operational Delivery