Flight Ticketing and Reservation Officer

at  Choice Talents NG

Choice Talents NG is Nigeria’s preferred talents management company. Our goal is to help build successful businesses through effective talent, resource and process management.
We are recruiting to fill the position below:

REQUIREMENTS

• Candidates should possess a B.Sc / HND.
• 2-5 years of experience working in sales or public relations, preferably in the hospitality or travel industries.
• Proficiency with Local and International Ticketing Software
• Excellent knowledge of travelling software (computer reservations systems, GDS systems and e-travel).
• Practical experience with Amadeus, and Galileo platforms.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.
• Data entry experience.

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Providing quotations on tour packages to customers.