Floating Customer Service and Benefits Specialist

at  Helen Ross McNabb Center

EDUCATION:

• High School Diploma or equivalent.

Experience / Knowledge:

• Prior administrative or clerical experience preferred.
• Must have experience working with computers and technology.
• Highly organized and able to multitask while working in fast paced environment while prioritizing tasks.
• Excellent customer service skills.
• Excellent time management and communication skills, both written and verbal.
• Knowledge of client needs and clinical workflow according to client benefits position.
• Maintaining most recent insurance eligibility information.
• Willingness to learn and implement policy and procedures.
• Able to work well within a team and independently.

JOB PURPOSE/SUMMARY

• This position will travel to Hamilton CY Clinic covering lunch and or admissions, client benefits while on vacation, sick leave or FMLA.
• This position will travel to the McMinn Clinic on designated days to coordinate arranged meet ups with McNabb Mail Currier to hand off Hamilton County mail from all Hamilton locations, pick-up and carry messages, documents, packages, and other items between offices or departments within the organization.
• This position requires utilizing a personal dependable vehicle to conduct center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• You will utilize your personal vehicle when traveling with interoffice mail and you will receive paid mileage.
• The position works directly with clients in the process of registering, assessing client’s eligibility for services, and maintaining current insurance eligibility and payer information.
• Also responsible for obtaining co-payment and/or cash collections of deductibles according to policy and procedure.
• Performs quality customer service and support for clients, center workforce and other professionals.
• Greets clients and visitors upon arrival at clinic and determines reason for visit.
• Other job duties include, but are not limited to answering phones and emails, entering information into our database, making copies, organizing files, making copies, scheduling, rescheduling, and canceling appointments, taking inventory and ordering office supplies for client benefits.
• We prefer candidates who have some experience in an administrative role and clinical setting but are willing to train the right individual.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

3. ADMINISTRATIVE DUTIES AND EXPECTATIONS.

• Responds to emails and voicemails within 1 business day.
• Willingly assists in daily work duties when Admission Specialist are absent.
• Submits timesheet and other paperwork by due date determined by Supervisor.
• Keeps productivity to at least 95% accurate without errors.
• Attends scheduled meetings without tardiness.
• Completes CARF required self-directed Relias Training Modules on time annually.
• Responsible for ensuring orderly, efficient front office operations.
• Arrives to work at scheduled time without tardiness.
• Ensures the clinic is opened and closed at designated times.
• Backup for front desk, Program Assistant/Client Benefits Specialist at Hamilton Adult and C&Y Clinic when needed for intakes and front office duties.

Duties:

• Coordinates arranged meet ups with McNabb Mail Currier to hand off Hamilton County mail from all locations in Hamilton County.
• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts to appropriate location.
• Monitors front desk and complies with all security procedures.
• Answers, screens, and directs phone calls to staff; takes messages and schedules/cancels appointments accordingly.
• Receives mail, documents, packages, and courier deliveries and distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and record keeping.
• Performs other duties as needed