Floor Manager

at  AWJ Investments

Responsibilities:

• Assist in scheduling reservations or special events.
• Ensure that all aspects are communicated to the culinary team and to all employees.
• Manage floor staff workforce, ensuring that guest area is smoothly covered as per shift & work schedule.
• Assist Host staff with greeting and guest orientation during peak times of operation.
• Organize all documentation for shift work daily including pre-shift reports, daily training topics, and shift floor plan, and update the staff with all new rules and circulars.
• Ensure all staff are meeting all established standards of service.
• Monitor and test service skills of staff, retrain and reinforce all standards on food and quality of service details.
• Record all guest comments, complaints, or feedback in order to finalize the weakness point of service and work to avoid it in the future
• Monitor and maintain cleanliness of dining area & work areas.
• Plan and conduct morning briefings with all staff outlets on a daily basis to ensure staff is correctly communicated and updated with all new policies and between departments.
• Control product wastage used in the kitchen area as well as in the guest area.
• Report any issues or grievances to the outlet manager.

Skills:

• Minimum 2-3 years experience within F&B industry/ lounges.
• Ability to be integrated into the new work environment.
• Good knowledge of the market.
• Knowledge and skills in F&B Retail.
• Has Guest portfolio & business relation
• Presentable, High interpersonal skills, and communication skills
• Highly Self-motivated with the ability to motivate others as well.

• Assist in scheduling reservations or special events.
• Ensure that all aspects are communicated to the culinary team and to all employees.
• Manage floor staff workforce, ensuring that guest area is smoothly covered as per shift & work schedule.
• Assist Host staff with greeting and guest orientation during peak times of operation.
• Organize all documentation for shift work daily including pre-shift reports, daily training topics, and shift floor plan, and update the staff with all new rules and circulars.
• Ensure all staff are meeting all established standards of service.
• Monitor and test service skills of staff, retrain and reinforce all standards on food and quality of service details.
• Record all guest comments, complaints, or feedback in order to finalize the weakness point of service and work to avoid it in the future
• Monitor and maintain cleanliness of dining area & work areas.
• Plan and conduct morning briefings with all staff outlets on a daily basis to ensure staff is correctly communicated and updated with all new policies and between departments.
• Control product wastage used in the kitchen area as well as in the guest area.
• Report any issues or grievances to the outlet manager