Floor Manager

at  Balthazar

Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails.
We are currently seeking a dedicated and experienced Floor Manager to join our team. As a Floor Manager, you will play a pivotal role in overseeing the front-of-house operations, ensuring exceptional guest experiences, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering excellence in service, we invite you to be an integral part of the amazing team at our restaurant.

Key Responsibilities:

• Oversee the day-to-day operations of the dining area, maintaining high service standards.
• Supervise and mentor floor staff, providing guidance to ensure a positive and efficient work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Assist in training and development programs for front-of-house staff.
• Monitor reservation systems and seating arrangements to optimize guest flow.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements:

• Proven experience as a Floor Manager or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits:

• Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group
• Unrivalled opportunities for progression across the Group
• 28 days holiday, increasing with length of service up to 5 extra days
• Recommend a friend scheme with great bonuses per individual referral
• Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more
• Reward programmes, long service awards, and staff recognition and incentives

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.
We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

• Oversee the day-to-day operations of the dining area, maintaining high service standards.
• Supervise and mentor floor staff, providing guidance to ensure a positive and efficient work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Assist in training and development programs for front-of-house staff.
• Monitor reservation systems and seating arrangements to optimize guest flow.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff