Floor Manager

at  Clays Birmingham

LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we’re excited to share our love for British charm and competitive gaming with the world. Whether you’re after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.
Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you’re seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
We’re proud to be certified as a Great Place to Work, which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here’s what our colleagues have to say about us:
“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”
“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”
“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you’re passionate about making a positive impact, we’d love to hear from you!
And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:
SAFE - Is it safe? For our team, our guests, the business, and our partners.
AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.
LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.

WHAT’S THE GIG, YOU ASK?

This is an exciting opportunity to be part of a brand-new opening and play a key role in establishing the floor operation and infrastructure. As Floor Manager you’ll collaborate with the General Manager to orchestrate seamless planning, recruitment, and execution for this fresh Clays location. You will work with Clays New Openings Manager, to implement the Clays service system and develop the standards of the location and the team.
In this role, you will oversee a team of approximately 13 floor colleagues you will work closely with the venue leadership team and our operations director (son of the ‘Maestro’ Salvatore Calabrese) Jon Calabrese, to drive colleague development to ensure the company achieves its succession planning goals through the Clayers Academy.
Your leadership will disrupt the normal attitude to the casual environment, and provide an unrivalled service and delivery in the competitive socialising environment, elevating the standards of everything we do.
Day to day, working closely with our events team, you will coordinate the service between the bar, floor, kitchen and hosts. Constructing the operating plan and positions and all elements of planning and coordinating the execution of the service for the floor.
We are looking for a self-driven highly experienced Floor Manager candidate who has worked in high volume operational businesses. You will be a dynamic thinker and passionate about people, both guests and colleagues, with incredible attention to detail. You will also need to be a strong communicator with the confidence and energy to engage a team to deliver.
Previous experience of working in a fast-paced high-volume food and beverage environment is necessary and experience in another competitive socialising concept desirable.

GUEST EXPERIENCE:

• Ensure that all food and drinks are served and presented to the highest standard.
• Relentlessly strive to achieve the continuous Clays steps of service wheel.
• Monitor guest feedback and make adjustments in service as needed.
• Interact with Clayer colleagues to gain feedback and ensure guest satisfaction.
• Address and resolve any guest complaints or issues promptly and effectively.
• Maintain a focus on providing exceptional game, food & beverage experiences for all guests.
• Ensure the venue and atmosphere are always at the very highest standard.

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

• Mental Health First Aid (not essential).
• WSET Level 2 (not essential).
• Fire Warden (not essential).
• First Aid (not essential).
• New Opening Experience (not essential).
• Food Hygiene Level 3
• Health and Safety Level 3
• 3 years of experience in a similar very high volume ‘pre-booked business’ position is desirable.
• Always looking for opportunities to improve your knowledge and abilities.
• Passionate about hospitality and creating amazing experiences.
• A keen eye for detail with excellent written and verbal communication skills.
• Ability to build lasting relationships with colleagues and clients.
• Honest with strong moral principles.
• Take initiative, solve problems calmly, and work well under pressure.
• Be a mentor, a proven high-performing people manager with a track record of developing talent.

DUTIES & RESPONSIBILITIES

Your role will include but may not be limited to the following responsibilities;

ADMINISTRATIVE DUTIES:

• Ensure compliance with all legal and regulatory requirements.
• Prepare and submit required reports promptly.
• Manage floor documentation, including recipes, training materials, and safety procedures.
• Oversee front-of-house safety and hygiene audits.
• Support working with local suppliers in line with our F&B Strategy.