Floor Manager - Samsung Experience Store

at  Partner Retail Services

Location: Samsung Experience Store, Liverpool
Hours: 40 Hours
Pay: £28,000 - £31,000 (based on experience)
Bonus: 20% potential
Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in Liverpool as a Floor Manager!

SKILLS AND EXPERIENCE:

• Leadership Experience: Proven track record in people management, leadership, and direction.
• Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
• Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
• Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
• Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
• Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
• Retail Experience: Previous retail experience is a must.

ROLE SUMMARY:

As the Floor Manager, you will play a crucial role in achieving the PRS& Samsung goals. You’ll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers’ lives through unrivalled interactions with Samsung products.

CORE RESPONSIBILITIES:

• Personal Development: Take charge of your growth and progression through our internal training programmes.
• Health & Safety: Always ensure the safety and well-being of our customers and team members.
• Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
• Team Leadership: Inspire and lead your team, fostering loyalty and commitment among your peers. Observe and train team members of the customer journey to ensure total customer satisfaction.
• Resource Management: Manage store resources and ensure adherence to store standards.
• Assistant Manager Support: Deputise for the Assistant Manager in their absence, ensuring seamless operations.
• Shift Management: Handle key holding and general shift management to keep things running smoothly.