Floor Manager, Tommy Hilfiger Mall of The Netherlands (Leidschendam)

at  PVH

DESIGN YOUR FUTURE AT PVH

Floor Manager, Tommy Hilfiger Mall of The Netherlands (Leidschendam)
About PVH
With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.
Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.
Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.

• Ensure the efficient running of the shop floor, to achieve the highest levels of customer service, sales and profit.
• Support the management team managing all personnel, product and merchandising functions, business processes and results for their store.
• Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
• Hold ‘one-minute meetings’ at the end of employees’ shifts; summarize their performance results, provide constructive feedback and recognition.
• Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
• Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction.
• Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
• Focus staff on the importance of quality relationships with internal and external customers.
• Effectively manage customer complaints in a timely and effective way.
• Analyze store level reports and create action plans to improve results.
• Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
• Manager-on-duty functions; manage store opening/closing functions and the sales floor