Floor Supervisor, French Concept - FIVE LUXE

at  Five Hotels and Resorts

Dubai, دبي, United Arab Emirates -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate02 Jan, 2025Not Specified04 Oct, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

  • Supervises and provides exemplary guidance to the Service Staff, including Waiters, Waitresses, and Hosts/Hostesses, ensuring a Next-Level service experience.
  • Inspires and motivates the Team to deliver Sensational Service, fostering a Positive, Collaborative Work Environment.
  • Conducts regular, insightful and fair Performance Evaluations, providing constructive feedback to enhance staff Performance and Development.
  • Collaborates closely with the Restaurant Manager to develop and implement hand-crafted Standard Operating Procedures, elevating Service Efficiency to be First-in-Class.
  • Offers ongoing Coaching and Mentorship to support the professional growth and development of the Service Team.
  • Imparts comprehensive training to new team members on FIVE’s Boundary-Breaking Service Standards, Exquisite Menus, and Standard Operating Procedures.
  • Extends a Warm Welcome to Guests, ensuring they receive Prompt and Personalised Service that leaves a lasting impression.
  • Handles Guest Inquiries, Concerns, and Complaints with the utmost professionalism and efficiency, always striving to surpass their expectations from Luxury Dining.
  • Anticipates Guest Needs, proactively addressing any concerns to ensure a seamless and unforgettable Dining Experience.
  • Maintains a visible presence in the Dining Area, engaging with Guests and promptly resolving any Service-Related Concerns.
  • Organises and meticulously schedules ‘FIVER’ Shifts, ensuring Efficient Coverage for all Restaurant Operations.
  • Ensures seamless Day-To-Day Operations of the Restaurant, adhering to established Service Standards and following FIVE’s industry-leading Health and Safety Regulations.
  • Oversees and meticulously maintains the ‘FIVE-Star’ Cleanliness and Organisation of the restaurant, including Dining Areas, Service Stations, and Back-Of-House Areas.
  • Coordinates seamlessly with the Culinary Team to ensure the Timely and Aesthetic delivery of Food and Beverages, maintaining ‘FIVE-Styled’ Quality and Presentation Standards.
  • Monitors and controls Inventory Levels, ensuring Supplies are available to meet guest demand while Minimising Waste.
  • Promotes visionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising Revenue Opportunities.
  • Assists in creating and executing bold and disruptive Promotional Activities, Special Events, and Themed Nights, growing restaurant revenue.
  • Stays at the forefront of Industry Trends, new Menu Items, and Beverage Offerings, effectively training FIVE Tribe Members and enhancing their Product Knowledge.
  • Conducts thoughtfully curated training sessions on Service Techniques, Customer Service, and Upselling Strategies, ensuring a continuous improvement in staff performance.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Diploma

Hospitality, Management

Proficient

1

Dubai, United Arab Emirates