FLOOR SUPERVISOR

at  Piva Moderna Italian

JOB SUMMARY:

We are seeking a highly motivated and experienced Floor Supervisor to join our esteemed team at Piva Modern Italian.
The Floor Supervisor plays a critical role in ensuring the smooth and efficient operation of the dining room while providing exceptional guest service. This position requires strong leadership, organizational skills, and a deep understanding of fine dining service standards.

QUALIFICATIONS:

• Proven experience as a Floor Supervisor or in a similar supervisory role in a fine dining restaurant.
• In-depth knowledge of fine dining service standards, including table service, wineservice, and guest etiquette.
• Excellent communication, interpersonal, and leadership skills.
• Strong organizational and time management skills with the ability to multitask effectively.
• Ability to work well under pressure in a fast-paced and demanding environment.
• Strong problem-solving and decision-making skills.
• Passion for providing exceptional guest service and exceeding expectations.

• Guest Service Oversight:
• Supervise and guide the service team, ensuring all guests receive exceptional service throughout their dining experience.
• Monitor guest satisfaction and address any concerns or issues promptly and discreetly.
• Ensure all service standards are consistently met, including greeting guests warmly, taking accurate orders, and delivering food and beverages promptly and professionally.
• Assist servers with challenging situations, such as handling guest complaints or resolving service issues.
• Team Leadership & Management: o Lead, motivate, and mentor the service team, fostering a positive and productive work environment.
• Schedule and assign shifts, ensuring adequate staffing levels to meet service demands.
• Conduct performance reviews and provide constructive feedback to servers.
• Assist with the training and development of new service staff.
• Maintain a positive and professional working relationship with all members of the restaurant team.