Floor Team Member

at  Chester Zoo

THE PACKAGE

You’ll be working a variety of shifts, including during our core zoo opening hours, as well as early morning or evening work for events such as weddings and corporate functions or late-night opening.

Contract hours are a minimum of 20 per week, worked 5 days out of 7 on a rota basis including weekends and bank holidays. Additional hours are available during busy periods and overtime will be paid.

• Permanent contract
• £11.44 per hour
• 33 days annual leave (based on working 5 days per week)
• Annual holiday buy/sell scheme
• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
• Free travel to and from work on the X1 bus service from Chester and Ellesmere Port
• Healthcare plan and employee assistance programme
• Discounted gym membership
• Discounts on cinema tickets, restaurants, high street shops and more via Perks
• Pension scheme with generous employer contributions
• Plus a host of other benefits; you can find out more here

OUR REQUIREMENTS

• Excellent customer service skills, ideally gained in a similar environment such as a leading British Gastro-pub
• Excellent communication skills and teamwork
• A good level of numeracy and literacy, to help with taking orders, reading menus and processing payments
• Cash handling experience
• Due to licencing requirements, you must be aged 18 or older

DESIRABLE REQUIREMENTS

• It would be great if you also have experience of working functions and events such as weddings and corporate meetings, however full training will be givenBar experience would be desirable

You will be part of the team working in our award winning British Gastro-pub, The Oakfield, which was once the home to the founder of our zoo, George Mottershead and his family. You’ll be responsible for providing exceptional customer service to all our guests, whether they are stopping by for a quick drink during their day out at the zoo, having a delicious freshly made meal, or here as part of a wedding or corporate function.

You will carry out all general front of house restaurant/pub duties, including:

• Welcoming and seating guests
• Providing exceptional customer service to all guests
• Taking orders and providing recommendations of our food and drink options

• Preparing drinks, and serving food and drinks to tablesKeeping The Oakfield clean, tidy and well stocked