(fluent English and Ukrainian) Support Engineer (Czechia)

at  SupportYourApp

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our product team as Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes

WHO WE ARE:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

• We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

WHAT YOU WILL DO:

• Provide exceptional customer support via calls, chats, and emails;
• Ensure timely and high-quality user support;
• Resolve technical issues and provide consultations;
• Maintain documentation of user inquiries and resolved problems;
• Adhere to established deadlines for task completion;
• Regularly provide updates on the status of tasks and projects;
• Collaborate with other departments for swift problem resolution.

WHAT YOU NEED TO SUCCEED IN THIS ROLE:

• 1+ years of experience in customer/technical support;
• Excellent English skills (B2-Upper-intermediate level for both spoken and written);
• Strong troubleshooting and problem-solving skills, attention to detail;
• Analytical and research skills;
• Positive and responsible attitude;
• Excellent interpersonal skills.