(fluent German & English) Customer Support Consultant (Peru, remotely)

at  SupportYourApp

PASSIONATE ABOUT THE WORLD OF TECH?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes

WHAT YOU WILL DO:

• Providing exceptional customer and technical support via calls, emails, and chats
• Gathering required technical information to ensure resolution of complex cases
• Working with cross-functional teams
• Ensure customers’ satisfaction
• Securely work with customers’ sensitive information

WHAT YOU NEED TO SUCCEED IN THIS ROLE:

• Excellent German and English (at least C1, written and verbal)
• Basic knowledge of Intercom
• Experience in handling communication with the customers via phone calls
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)