(fluent Ukrainian and English) Automations Manager (Poland)

at  SupportYourApp

Are you skilled in team management and passionate about automation? Then we are looking for you.
SupportYourApp is searching for an Automations Manager to join our team, where your expertise in leadership and optimization will enhance our departments’ efficiency and satisfaction.
Ready to take on the challenge?
Discover what it takes to become part of our team

WHO WE ARE:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

• We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

WHAT YOU WILL DO:

• Lead the Automations Team, which consists of Python developers;
• Distribute tasks among team members, monitor their execution, and ensure compliance with established deadlines and quality standards;
• Plan, manage, and control the development processes within the team to ensure the timely completion of automation projects;
• Conduct research and analysis of the company’s business processes to identify opportunities for automation and optimization;
• Explore third-party systems that can be integrated for process automation or optimization;
• Create and maintain technical documentation and user instructions related to developed automation solutions;
• Develop and describe standard procedures;
• Serve as the primary point of contact between the Automations Team and other departments to ensure alignment with automation initiatives;
• Organize and conduct team meetings, provide progress updates, and ensure clear communication of goals and expectations;
• Ensure the quality and reliability of developed scripts and automation processes.

WHAT YOU NEED TO SUCCEED IN THIS ROLE:

• 2+ years of experience in managing a team, ability to motivate and develop employees;
• Communication skills, with experience conducting meetings and writing reports;
• Experience providing constructive feedback, resolving conflicts and finding compromises;
• Ability to effectively plan projects, allocate resources and control deadlines;
• Confident knowledge and practical experience applying Agile, Kanban or other project management methodologies;
• Ability to make decisions in complex situations;
• Strong organizational skills, ability to prioritize;
• Responsibility, proactivity, ability to work autonomously;
• 2+ years of experience in conducting business process analysis;
• Understanding of software development processes;
• Knowledge and experience creating technical documentation;
• Written and spoken English from Upper-Intermediate (B2) level or higher.