FNOL Team Manager

at  NewLaw Solicitors

AT NEWLAW, OUR CLIENTS ARE AT THE HEART OF EVERYTHING THAT WE DO

Our contact centre is an integral part to our business; this is where our clients make their first contact following a motor incident. We want to provide the best possible service and take the stress out of what can be a very difficult time; so, it’s imperative that we deliver on our commitment to provide the best care to our clients.
Due to continued growth, have an exciting opportunity within our contact centre as a Team Manager within the First Notification of Loss (FNOL) team. As a Team Manager, you will lead, support, engage and motivate a team of Claim Handlers to achieve continuously improving service delivery. Reporting into the Contact Centre Operations Manager, you will be an integral part of the claims team.
Join NewLaw as a FNOL Team Manager and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary - £24,000 - £30,000 per annum based on experience, enhanced by a generous bonus.
Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - generous employer contributions of 3%
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• You will have experience in a Claims or Contact Centre, with a proven track record in supervision and coaching.
• You posses strong organizational & time management skills.
• You will be committed to continuous improvement, with the ability to motivate and engage your team.
• You can manage KPIS and targets while maintaining professionalism in challenging situations.
• You excel in customer care and building relationships at all levels.

About Us
NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.

Please refer the Job description for details