Food and Beverage Manager

at  Banff Centre for Arts and Creativity

FOOD AND BEVERAGE MANAGER

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.
We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

THE OPPORTUNITY

Banff Centre for Arts and Creativity is one of the premier culinary destinations in the Bow Valley. We are proud to boast two fantastic restaurants (Maclab Bistro and Vistas Dining Room), where our menus have been inspired by fresh, local ingredients and are infused with creativity. We also hold numerous banquets and receptions throughout the year where our guests are able to experience creative, memorable and inspirational menus that leave a lasting impression.
The Food and Beverage department is looking for an experienced Manager to manage the standards of Banff Centre’s food and beverage outlets and to assist in the smooth and efficient operation of food and beverage services across campus, ensuring the delivery of excellent customer service and strong management of teams.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Post secondary education in Hospitality Management or the equivalent in related experience
• Minimum 2-3 years’ experience as a Manager/Assistant Manager in a multi-outlet food and beverage operation
• Fine dining management experience is an asset
• Good knowledge of wine and AGLC regulations
• Strong planning and organization skills
• Valid driver’s license
• Excellent communication skills
• Knowledge of 4-star properties with regards to banquet/meeting set-ups, proper food handling practices, a la carte dining, fine dining, buffets, cafeterias
• Sound knowledge of MS Office, property management systems and point of sales machines
• Hands on understanding of Alberta Serve Safe and Alberta ProServe is required
• ASIP and Wine I certificate an asset
• Willingness to work weekends, shift work and may be required to work split-shifts as needed
• Ability to work in a physically demanding position; e.g., lifting, bending, standing for extended periods of time

Reporting to the Director, Food and Beverage, below are some key accountabilities:

• Provide leadership and supervision to their staff on a daily basis, ensuring adherence to company policies and the delivery of exceptional customer service
• Prepare a daily work plan, prepare and make decisions required for the planning of weekly requirements, and assess future service requirements for resources needed
• Creatively manage and provide an elevated dining experience that focuses on quality in customer service
• Responsible for the hiring and scheduling of all positions reporting to this role
• Develop and update effective training programs pertaining to the assigned venue
• Provide direction and feedback to staff in the form of coaching and performance management
• Maintain the cleanliness and upkeep of all food and beverage areas and equipment at all times
• Manage inventory of restaurant equipment and supplies that will accurately meet the demands of the assigned venue throughout the year
• Assist the Director of Food and Beverage in setting budgetary requirements, while making recommendations regarding the annual operating and capital budget
• Promote, manage and maintain positive employee relations at all times in conjunction with Banff Centre Policie

Reporting to the Director, Food and Beverage, below are some key accountabilities:

• Provide leadership and supervision to their staff on a daily basis, ensuring adherence to company policies and the delivery of exceptional customer service
• Prepare a daily work plan, prepare and make decisions required for the planning of weekly requirements, and assess future service requirements for resources needed
• Creatively manage and provide an elevated dining experience that focuses on quality in customer service
• Responsible for the hiring and scheduling of all positions reporting to this role
• Develop and update effective training programs pertaining to the assigned venue
• Provide direction and feedback to staff in the form of coaching and performance management
• Maintain the cleanliness and upkeep of all food and beverage areas and equipment at all times
• Manage inventory of restaurant equipment and supplies that will accurately meet the demands of the assigned venue throughout the year
• Assist the Director of Food and Beverage in setting budgetary requirements, while making recommendations regarding the annual operating and capital budget
• Promote, manage and maintain positive employee relations at all times in conjunction with Banff Centre Policies