Food and Beverage Manager

at  FirstService Residential

JOB OVERVIEW:

As a Food & Beverage Manager, you’ll be responsible for overseeing day-to-day operations, ensuring high-quality service, and maintaining exceptional standards in all dining and event experiences. This role requires a hands-on leader with a passion for culinary arts, a commitment to hospitality, and a keen ability to enhance member satisfaction.

SKILLS & QUALIFICATIONS:

• Bachelor’s degree or Associates degree, and/or equivalent Food and Beverage or Hospitality experience.
• 5 years customer service experience.
• 5 years food and beverage experience.
• 5 years supervisor / managerial experience in the food and beverage industry.
• Must know and comply with Alcohol and Beverage Control (ABC) laws and requirements.
• Must be able to work a flexible schedule.
• Experience managing a wine club and developing engaging culinary action stations for events.
• Ability to multi task effectively and efficiently with strong attention to detail.
• Ability to communicate effectively with all levels of management, employees, members and other stakeholders.
• Must be able to handle pressure and deadlines related to the job.

PHYSICAL REQUIREMENTS:

• Ability to lift 20 – 35 lbs;
• Work in an upright standing position for long periods of time;
• Walk and climb stairs;
• Handle, finger, grasp and feel objects and equipment;
• Ability to detect auditory and/or visual emergency alarms;
• Communicate, receive and exchange ideas and information by means of the spoken and written word;
• Ability to quickly and easily navigate the property/building as required to meet the job functions;
• Complete all required forms.
• Ability to work extended hours and weekends.

THIS IS NOT AN ALL-INCLUSIVE JOB DESCRIPTION; THEREFORE, MANAGEMENT HAS THE RIGHT TO ASSIGN OR REASSIGN SCHEDULES, DUTIES, AND RESPONSIBILITIES TO THIS JOB AT ANY TIME.

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YOUR RESPONSIBILITIES:

• Dining Operations Management:
• Lead and oversee the food and beverage service team, ensuring smooth operations across all dining areas, bars, and events.
• Coordinate with the Executive Chef and culinary team to ensure a cohesive and exceptional dining experience that aligns with the club’s high standards.
• Maintain quality control over food presentation, service, and overall dining atmosphere to exceed member expectations.
• Member and Guest Experience:
• Foster an engaging and welcoming environment for members and guests, anticipating needs, and personalizing service to elevate the Quarry Beach Club experience.
• Proactively handle member feedback, complaints, and suggestions to continuously improve food and beverage offerings.
• Ensure a positive dining experience through attention to detail, service excellence, and professional demeanor from the team.
• Team Development and Leadership:
• Recruit, train, and mentor the food and beverage team, emphasizing service standards, culinary knowledge, and private club etiquette.
• Conduct regular training sessions to develop team members’ service skills and culinary awareness, fostering a high-performing and motivated team.
• Set clear performance goals, monitor progress, and provide ongoing coaching to maintain high service standards.
• Financial and Inventory Management:
• Manage food and beverage budgets, monitor costs, and optimize profitability while maintaining quality.
• Oversee inventory levels, ordering, and supplier relationships to ensure product availability and manage costs effectively.
• Implement cost controls and monitor expense reports to ensure adherence to budgetary guidelines.
• Event Coordination and Execution:
• Collaborate with the events team to plan and execute member events, private parties, and club functions, ensuring all food and beverage needs are met.
• Manage the service and culinary aspects of events, ensuring smooth and memorable experiences that align with the club’s standards.
• Coordinate with the culinary team on special menus and presentations to meet the unique expectations of private events.
• Health and Safety Compliance:
• Ensure adherence to all health, safety, and sanitation standards, maintaining a clean and safe environment for members, guests, and staff.
• Conduct regular safety training and inspections to uphold the club’s commitment to member and employee well-being.

SUPERVISORY RESPONSIBILITIES

• Directly or indirectly supervise associates within the assigned property.