Food and Beverage Supervisor

at  Great Canadian Entertainment

You’re a natural leader, have experience in the hospitality industry, and you are looking for a challenge. Shorelines Casino Thousand Islands has an opportunity for you as a FOOD & BEVERAGE SUPERVISOR. Under the direction of the Manager, Operations, this position is responsible for overseeing the day-to-day activities of the front-of-house Food & Beverage operations at a multi-venue location.

SUCCESSFUL CANDIDATES WILL DEMONSTRATE THE FOLLOWING QUALIFICATIONS:

· People-focused and committed to service excellence
· Proactive and solution-oriented with a drive to succeed
· Minimum Grade 12 education
· Post-Secondary education in hospitality or suitable combination of education and experience
· Minimum 2 years Food & Beverage experience
· Minimum 2 years’ experience in a lead or supervisory role
· Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
· Computer literacy in MS Office; POS experience
· WHMIS an asset
· Smart Serve certification
· Safe Food Handling certification

· Exceeds guest expectations by providing outstanding customer service
· Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
· Oversees the front of house F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
· Schedules and supervises employees; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
· Completes shift reports for management and for the next shift; tracks quality and guest issues and reports to management
· Assists with the screening and selection of new hires; organizes and tracks training progress
· Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest.
· Orders front of house supplies as required; may participate in monthly inventory count
· Performs front line F&B duties as required (Coffee Cart Server, Bartender, Expediter)
· Offers F&B expertise to internal and external customers
· Liaises and communicates effectively with all appropriate operational departments and employees
· Develops and cultivates strong working relationships with all stakeholders: guests, management, employees and vendors
· Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all employees and guests.
· Actively participates in and shares responsibility for the recruitment and hiring process.
· Ensures compliance with licensing laws, health and safety and other statutory regulations
· Performs other duties as assigned or directed