Food and Beverage Supervisor

at  The Address Connolly

Position : Food and Beverage Supervisor
Reporting to : Deputy Manager
Responsible for : Ensure efficient and professional operation and customer service in accordance with company standards. Supervising all aspects of the delivery and service and food and beverage team

• To implement the consistent delivery of superior customer service through the development and implementation of SOPs (standard operating procedures.
• To ensure that the department creates a professional impression to customers and team members.
• To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
• To be aware of budgeted and actual departmental targets.
• To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels.
• To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
• To supervise the department to ensure effective operation on a day to day basis, whilst maintaining company brand standards consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
• To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
• To maximise opportunities for departmental sales and profit and other related targets.
• Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget. This to include the planning, implementation and review of promotions.
• To keep all department team members sales focused and ensure ongoing training as required and submitting training records for the attention of management.
• Be knowledgeable of all food and beverage menus working in cooperation with Head Chef and kitchen team.
• To actively upsell throughout all aspects of customer service and train team to do so.
• At all times conduct yourself in a professional and courteous manner.
• Ensure customer satisfaction throughout there dining experience with us.
• Manager to be informed of special requirements or difficulties.
• Ensure dining areas are maintained within cleaning schedules.
• To read, understand and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
• To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
• To actively participate in any training and personnel exercises designed to improve standards and performance levels.
• To carry out the hotel’s customer relation policy.
• To communicate hotel services to guest as required.
• To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
• To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)