Food and Beverage Team Leader | Banquets

at  Sofitel

Company Description
Discover Sofitel Darling Harbour.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Job Description

• Undertaking general waiting duties including taking orders and serving guests.
• Work cohesively as a team member.
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Serve items with flair and professionalism.
• Receipt of monies and cash up of service periods.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Ensure guest billing is completed accurately following Hotel standard operating procedures and that correct charges are posted.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

QUALIFICATIONS

• Highly motivated with excellent attention to detail.
• Experience within a similar role.
• Strong communication skills.
• Always display a professional appearance, representing our Sofitel brand.
• Ability to work a rotating roster including weekends & public holidays.
• Hold a current RSA certificate.
  Additional Information
  If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!