Food, Beverage and Retail Manager (The Exchange Cafe) - The Exchange - 1047

at  University of Birmingham

POSITION DETAILS

The Exchange, Campus Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £28,397 to £30,210, with potential progression once in post to £33,938
Grade: 5
Full Time (Annualised hours), Permanent
Closing date: 21st November 2024

OPERATIONAL REQUIREMENTS

• Contracts are annualised and based on 36 hours per week (or pro rata) inclusive of weekdays, weekends, bank holidays and closed days on a rota basis, including evening work activities. Operational windows will vary by business unit/activity. Hours will be defined in your contract of employment.
• BOPS is an all year round service, you will be required to participate as required in the Duty Manager rota, providing management cover 7 days per week / 365 days of the year, and provide emergency response as necessary across all operations.
• To undertake works activities across all UoB campuses as requested that are commensurate with the grade and role activities to support the Division and wider UoB activities.

REQUIRED KNOWLEDGE, SKILLS, QUALIFICATIONS, EXPERIENCE

• Educated to NVQ level 3 in a relevant subject area or can demonstrate the level of knowledge required to carry out the role gained through a series of roles in a commercial food service
• Literacy and numeracy skills which may be evidenced by Mathematics and GCSE grade C or equivalent (or other equivalent level 2 qualifications)
• Considerable experience of working at a supervisory or management level within a commercial food service and preparation environment
• A current Food Safety level 4 certificate
• Full, clean driving license as your role may involve driving University vehicles
• Current Personal License holder for the sale of alcohol, or be willing to obtain said license with training and support
• Ability to contribute to developing sales and service plans to grow the business
• In-depth knowledge of the Health and Safety at Work Act, HACCP, COSHH, waste disposal and other regulatory guidance is essential, as is knowledge of Fire procedures and the ability to lead others to comply with requirements
• Proficiency with Microsoft suite of programs
• Clear and concise communication skills are essential as you will be in regular communication with managers, staff and customers, good interpersonal skills are also essential with the ability to demonstrate a friendly and courteous manner toward both internal and external customers
• Excellent organisational skills with the ability to lead a team, and work within a wider management team environment to deadlines
• Highly motivated, team player able to engage across multiple student and staff groups with the ability to work under pressure and to timelines
• An understanding of the importance of equality and diversity in the workplace
• The ability to identify and respond to equality and diversity issues in line with relevant policies and procedures

ROLE SUMMARY

You will be responsible for leading a team to deliver excellent customer service in any one of those areas/outlets and for planning and delivering to key performance indicators once the budget has been set. Our Food and Beverage Managers provide proactive support to our Senior Management Team and to the Food and Beverage team’s success. As a Food and Beverage Manager, you will be responsible for creating a plan to deliver all financial targets, driving sales, promoting and growing the unit, as well as proactively developing and motivating your team to create a multi skilled workforce. In order to flexibly use resource, you may be required to work elsewhere in the department or wider University.

MAIN DUTIES

Ensure that areas within your area of responsibility are set up and operated adhering to your Standard Operating Procedures or Brand Guidelines. You must ensure that all operational and standards audits are passed.