Food & Beverage Reservations Agent
at Fairmont
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 02 Oct, 2024 | Not Specified | 03 Jul, 2024 | 2 year(s) or above | Excel,Powerpoint | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa - The Art Of Well Being and the Fairmont Falcons Kids’ Club.
Job Description
- Consistently offer professional, friendly and engaging service.
- Book and enter Dining reservation requests using computerized reservation system.
- Manage follow-up communications with guests to confirm reservations, send reminders, and offer additional services, aiming to enhance guest engagement and satisfaction.
- Have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition.
- Maintain up-to-date knowledge of new menu items, seasonal specials, and any changes in service protocols to ensure accurate information is consistently relayed to guests.
- Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions
- Achieve all individual Hotel Food & Beverage sales targets by maintaining and creating a close relationship with customers.
- Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc. to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity.
- Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.
- Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date “Account & Contact Database” in the property management system as well as maintain end of month production reports.
- Update the hotel on the negotiation / progress of every event and use the technology available for communication and client correspondence.
- Actively upsell and cross-sell F&B offerings during customer interactions, including higher-tier beverage packages, special dining experiences, and upcoming events to enhance guest experiences and increase revenue.
- Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.
- Participate in any Training and Development programs as recommended by the senior management.
- Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.
- Conduct site inspections with prospective and existing clients.
- Resolve guest complaints and issues that arise during reservations or dining experiences, providing solutions that uphold the establishment’s reputation for quality and service.
- Prepare weekly, monthly, quarterly and annual reports as required. Assist with compilation of competitive intelligence information.
- Other tasks as assigned.
QUALIFICATIONS
- To possess minimum a hospitality degree or similar; Commerce, Sales and Marketing, Business Administration or any relevant courses.
- Minimum two years post graduate work experience in a similar position.
- Proficient in MS Office applications/Excel and PowerPoint.
- Energetic, passionate and self-motivated.
- Able to determine and prioritize tasks under minimum supervision.
Additional Information
VISA REQUIREMENTS:
Please note that you must be eligible to live and work in Dubai.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Business Administration, Administration, Business, Commerce, Hospitality, Marketing, Sales and Marketing
Proficient
1
Dubai, United Arab Emirates